Tied By Love is a UK-based gift and keepsake brand offering meaningful jewellery, memorial keepsakes, plaques, ornaments, home décor and gifts for the people and relationships that matter most.

Tied By Love is a UK-based business, with orders fulfilled for customers in the UK and selected international destinations.

Yes. Many of our products are specifically selected and designed with gifting in mind, whether you're celebrating a birthday, anniversary, Christmas, Mother's Day, Father's Day, Valentine's Day, a special milestone or simply want to show someone you care.

The origin and manufacturing process can vary between products. Where relevant, product listings provide information about the materials and product specifications.

Our range includes jewellery, memorial and cremation jewellery, plaques, ornaments, friendship gifts, family gifts, pet gifts and other meaningful keepsakes.

Yes. We have gifts designed for many different relationships, including mums, dads, partners, friends, siblings and grandparents.

Yes. Our memorial range includes thoughtful keepsakes and jewellery designed to help remember someone special or a much-loved pet.

Yes. Our products can be suitable for birthdays, anniversaries, Valentine's Day, Mother's Day, Father's Day, Christmas, weddings, housewarmings, bereavement and many other occasions.

Yes. We have products across a range of price points, making it possible to find a meaningful gift for different budgets. Our website can be browsed by product and collection to help you find something within your preferred price range.

Jewellery materials vary between products. Please check the individual product listing for the exact material and specifications of the piece you're interested in.

Many of our jewellery pieces are suitable for regular wear, but we recommend following the care instructions provided for your particular item. Removing jewellery before bathing, showering, swimming and exercising can help keep it looking its best.

Not all jewellery is waterproof. Unless the individual product specifically states otherwise, we recommend keeping jewellery away from water and excessive moisture.

This can vary depending on the product and materials used. Please check the individual product description for specific material information and any relevant suitability details.

Jewellery can naturally change over time depending on its material, how frequently it is worn and its exposure to water, moisture, perfumes, lotions and other chemicals. Proper care can help maintain its appearance.

Cremation jewellery is a keepsake designed to hold a small amount of cremation ashes, allowing you to keep a precious reminder of a loved one or pet close to you.

The process varies by product. Where applicable, filling accessories and instructions are provided. We recommend following the instructions supplied with your particular piece.

Only a very small amount is required. Cremation jewellery is designed to hold a small keepsake amount rather than a large quantity of ashes.

Some pieces may be suitable for tiny keepsakes such as hair or fur. Please check the individual product description before placing anything other than ashes inside.

Yes. It can be gifted empty, allowing the recipient to decide what they would like to place inside.

We offer a variety of family, friendship, pet, sentimental and decorative plaques, including both hanging and free-standing designs.

Unless a product specifically states that it is suitable for outdoor use, we recommend displaying plaques indoors.

This varies by product. The individual product listing will explain what is included.

Gently wipe with a soft, dry or slightly damp cloth. Avoid abrasive materials and harsh cleaning products.

Delivery options and prices are shown at checkout and on our Shipping Policy. We offer free UK delivery on qualifying orders over £20.

Estimated delivery times are shown during the ordering process and can vary depending on the delivery service and product.

We currently offer Standard, Express and Next Day delivery options. For more details, please visit our Shipping Policy.

Yes, all of ours orders are sent via a tracked service. Tracking information will be provided once your order has been dispatched.

If your expected delivery date has passed, please contact us with your order number and we'll investigate.

Contact us as soon as possible. We may be able to make changes or cancel your order before it has been processed or dispatched. 

If you placed an order through your account, you can easily cancel your order from your dashboard before we dispatch.

Available payment methods are displayed during checkout and may vary depending on your device and location.

For UK customers, we accept Visa, MasterCard, Credit Card, PayPal, Shop Pay, Google Pay and Klarna.

Please check your spam or junk folder first. If you still can't find it, contact us and we'll help locate your order.

Yes. Enter your valid discount code at checkout. Promotional codes may have specific terms or exclusions.