Do you provide warranty on your products?
We stand by the quality of our products and are pleased to offer a 99-day warranty on all purchases. If you encounter any defects or issues within this period, simply reach out to our customer support team, and we will gladly assist you. Your satisfaction is our priority, and we are committed to ensuring you enjoy a hassle-free experience.
How long will delivery take?
We offer complimentary Royal Mail 2nd Class delivery for all parcels, with an estimated arrival time of 2-5 working days. For faster delivery, you can opt for our Express Delivery, which takes 1-3 working days, or Next Day Delivery (eligible on orders made before 12pm). For Next Day Delivery, we may use DPD, and for larger orders, we might use Evri to ensure timely arrival.
How can I track my order?
We provide tracking information for all parcels, which is accessible through your orders. This information is also automatically sent to you via email. Additionally, you can track your item by clicking the Chat Assist icon and entering your order ID and email address. During checkout, you have the option to receive updates via text message, ensuring you stay informed about your parcel's status.
Do I need to register an account?
No, you can buy directly from our website as a guest. However, we recommend making a free account, so you can keep track of your orders, update your address easily and earn rewards.
I'm struggling to login
We offer an easy way to register and login, simply enter your email address and a login code will be sent to you. Enter this code, and voilà, you are now logged in.
My order is late!
We are very sorry to hear your order has not arrived on time. We work closely with our couriers (Royal Mail, Evri) and we send our items fully tracked. Please contact us at the earliest convenience, so we can investigate the delay.
My item arrived damaged
For customers with accounts, you can simply request a return, free of charge, and we will collect your item. At this point, we can offer a replacement (subject to availability) or a full refund.
I want to return my item
We are very sorry to hear you want to return your item, you can do this by requesting a return through your account portal. Once accepted, you will be prompted to send the item back.