Shipping policy

At Tied By Love, we are committed to providing efficient and reliable delivery services to ensure that your orders reach you in a timely manner. Below is our delivery policy outlining the various services we offer:

Standard Delivery (£2 or FREE for orders over £20):

  • By default (unless upgraded) all parcels are shipped using Standard Royal Mail 2nd Class or Evri Economy.
  • Estimated delivery time: 2-5 working days.
  • This service is provided free of charge for orders exceeding £20.

Express Delivery (£3.50 Additional Fee):

  • We offer Express Royal Mail 1st Class or Evri Priority services for customers who require faster delivery.
  • Estimated delivery time: 1-3 working days.
  • An additional fee of £3.50 is charged for this expedited service.

Next Day Delivery (£5 Additional Fee):

  • For urgent deliveries, we provide a Next Day Delivery service.
  • This service utilises Royal Mail Next Day Delivery or alternative courier services such as DPD or Evri Next Day.
  • Estimated delivery time: Next working day.
  • Eligible on orders made before 12pm.
  • An additional fee of £5 is applicable for this service.

International Delivery (£8 per Order):

  • We offer international delivery services for customers located outside the UK.
  • Estimated delivery time: Within 7-10 working days.
  • A flat rate fee of £8 per order is charged for international shipping.

Delivery Disclaimer:

  • Please note that delivery times and courier selections are estimates and may vary depending on factors such as location, postal service delays, and unforeseen circumstances.
  • International delivery times may vary depending on customs procedures and local postal services.

Order Tracking:

  • Once your order has been dispatched, you will receive a delivery confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery. You can also view this information straight from your account, under your orders, or by entering your order details into our Chat Assist.

Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues.

If you have any questions or require further assistance regarding our delivery services, please don't hesitate to contact our customer service team at support@tiedbylove.com or alternatively contact us through our Chat Assist option. We are here to assist you with any inquiries you may have.