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At Tied By Love, we are committed to providing efficient and reliable delivery services to ensure that your orders reach you in a timely manner. Below is our delivery policy outlining the various services we offer:

Standard Delivery (£2 or FREE for orders over £20):

• By default (unless upgraded) all parcels are shipped using Standard Royal Mail 2nd Class or Evri Economy.
• Estimated delivery time: 2-5 working days.
• This service is provided free of charge for orders exceeding £20.

Express Delivery (£3.50 Additional Fee):

• We offer Express Royal Mail 1st Class or Evri Priority services for customers who require faster delivery.
• Estimated delivery time: 1-3 working days.
• An additional fee of £3.50 is charged for this expedited service.

Next Day Delivery (£5 Additional Fee):

• For urgent deliveries, we provide a Next Day Delivery service.
• This service utilises Royal Mail Next Day Delivery or alternative courier services such as DPD or Evri Next Day.
• Estimated delivery time: Next working day.
• Eligible on orders made before 12pm.
• An additional fee of £5 is applicable for this service.

International Delivery (£8 per Order):

• We offer international delivery services for customers located outside the UK.
• Estimated delivery time: Within 7-10 working days.
• A flat rate fee of £8 per order is charged for international shipping.

View our full shipping policy for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tiedbylove.com. We also offer a hassle free return system, simply request a return from your account - you will be prompted with instructions on how to return
the item.

View our full return policy for more information.